With the rapid growth of mobile money services, financial providers are testing ways to use this distribution option. The infrastructure offered by mobile money operators allows financial services providers to reduce distribution costs and increase staff efficiency, while customers benefit from having more convenient and lower-cost financial access points.

Grameen Foundation worked with a technology provider in Uganda to develop a digital services platform that any institution can use to provide basic deposit and withdrawal services between mobile wallets and bank accounts. This study details how the process works and suggestions for implementation.